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32 lines
1.6 KiB
Markdown
32 lines
1.6 KiB
Markdown
# Troubleshooting
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## Upstream stream-init failures (`500 empty_stream`)
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**Symptom:** claw-code exits with `500 empty_stream: upstream stream closed before first payload` or similar upstream stream-init error.
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**Root cause:** Upstream provider (Anthropic, OpenAI, other) closed the HTTP connection before sending the first response payload. Common causes:
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- Transient network issue between claw-code and provider
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- Provider overload / temporary service degradation
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- Authentication token expired or invalid
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- Rate limit exceeded (even if not visible in response headers)
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**Mitigation:**
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1. **Check credentials:** Verify `claw whoami` shows the expected provider and account. Re-authenticate if expired.
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2. **Wait and retry:** Provider transient issues usually resolve within 30-60 seconds. Wait a minute, then retry the same command.
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3. **Check provider status:** Visit the provider's status page (e.g., status.anthropic.com, status.openai.com).
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4. **Reduce request size:** If the prompt is large, try a smaller request first to isolate stream-init from context-window failures.
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5. **Check network:** Ensure your network connection is stable. If behind a proxy, verify proxy allows streaming responses.
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**When to escalate:**
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- If stream-init failures persist >10 minutes across multiple requests
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- If `claw whoami` fails to authenticate
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- If no provider status page shows degradation
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**Related pinpoint:** #290 (typed stream-init failure envelope — future improvement for better diagnostics)
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---
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## Other common failures
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*[placeholder for future sections: context-window errors, tool-use failures, session corruption, auto-compaction loops]*
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